We find that classic quote to be quite ironic and hilarious when describing ourselves here at LW Scientific, Inc. We say it in jest because we want you to follow us on all the cool social media sites and all that fun stuff. Yet, anyone who has done business with us over the past 17 years knows that our interactions are driven by a philosophy of putting the customer, and others before ourselves.
Yes, we are a national and international manufacturing company. Yes, we have been growing since our start back in 1994. Yes, we have greatly expanded our product line of microscopes, centrifuges, and general lab products. And yes, we do have top of the line features on many of our products to compete with those “big deal” companies.
However, we believe the main reason for our continued success is derived from our human interactions with each other and our customers. We celebrate individual birthdays, we post pictures of our Christmas parties on Facebook, and we are on a first name basis with our employees and our distributors. People here at LW hang out when they’re not at work, we rarely go to lunch alone, and we have nicknames and jokes for everyone in the office and the warehouse below our feet. We believe in the idea of actually interacting, over acting.
The same applies for our customers. Our Vice President of Sales still gives out his cell phone number so that he can better be reached when he’s moving around the building. Our customer service reps will go out of their way to find the answer to your question whether you’re ordering a $3 part or $30,000 worth of products. You can reach us easily by phone, live chat on our website, or connect with us through Facebook, Twitter, or subscribe to our blog.
LW Scientific is a manufacturing company making professional grade lab products in a family and human atmosphere. We realize that the ultimate goal of lab technology is to improve and save lives. This why we care so deeply about the quality, efficiency, and well being of not only our products and team members, but also you our customers…
So join us as we take on our style of interactivity and connectivity through social media, and let us know what you think along the way!